Terms and conditions

To place an order a non refundable 50% deposit is required . Payment is via bank transfer made to

Resilure

Santander business bank account number 24075756

Sort code 09-01-29

For international payment IBAN number GB22ABBY09012924075756 / SWIFT CODE ABBYGB2L

My bank address ( sometimes required for international transfers ) Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom.

Cash or PayPal payment is possible but please contact us first

International clients please check your countrys import tax policies and rates as these are out of our control and nothing to do with us , and will not be paid by us

Once your order is complete you will be notified and full payment will be required before the order is released

A confirmation of your custom build will be sent to you upon receipt of your order, detailing the specification you have chosen. Please ensure you carefully check the confirmation and ensure it is correct as once an order has been placed and the build has started changes can no longer be made due to the bespoke nature of the work.

When placing an order you will be given an estimated build time. Occasionally issues outside of our control, such as component availability, may delay the build. If this happens you will be kept informed of progress. A discount will not be provided.

Both the build and blank come with a 1 year warranty against defects when used for the purpose they were designed. Inappropriate use and damage by the user is excluded from the warranty. All warranty claims are accepted at the discretion of myself and The blank supplier

Please note that whilst all matching rod sets are built to be as close a match as possible there will always be a very small difference due to these being hand built and not machine manufactured. Many of the materials used, such as cork, have slight variations which are totally natural and impossible to avoid. I won’t send out a rod, or rods, that I wouldn’t be happy to pay for and use myself.

Orders sent by insured courier at cost price + packing materials, this is in addition to the rod quote . Collection in person by prior arrangement .